Customer Support Representative/Контактная поддержка
Материал из ЭнциклопАтис
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Before contacting a GM
- Before you contact a GM to report a problem or complain about another player's behaviour
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- Explain the problem in the “Universe” channel. Perhaps another player has encountered and solved it.
- Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
- Think of giving as much information as possible, so, put links to screenshots :) because very often, you will be asked for screenshots: of the Missions window (key [J] ), (if the problem concerns one of the 11,000 missions), showing the content of the sys info window, the inventory or a chat window (depending on the case)...
- Have you read the Ryzom Code of Conduct?
In Game
- Chat: first make sure a service representative is present by typing the command: /who gm
- If yes, proceed as with another player: /tell <GMName>.
- If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
- Write a Ticket:: In the appzone/webapps bar The "Support" app
brings a contact form by email. ( you can also type /appzone1092in the chat window)
- Chat: first make sure a service representative is present by typing the command: /who gm
Via the Web
- Write a Ticket: "Support" app, web version
- Ryzom Chat (aka Rocket Chat): https://chat.ryzom.com/
- See also, on the forum, the topic: Forums » GENERAL» The Support team
- Write a Ticket:
By E-mail
- write to support@ryzom.com
